We’re sorry if you’ve encountered an issue with your order. We’re here to help resolve the problem as quickly as possible.
What to Do If Your Order Hasn’t Arrived:
- Check Your Order Status:
- Log in to your account and ensure your order has been processed.
- Track Your Order:
- If your order was sent via courier, you should have received a tracking number by email. Use the provided link to track your items.
- Royal Mail orders typically take 2–3 days for standard delivery and 4–6 days for second-class services.
- Still Haven’t Received Your Order?
- If your order hasn’t arrived after the expected time frame, please raise a ticket with our Customer Services team. Be sure to include your order number so we can investigate.
What to Do If Your Order Arrives Damaged or Incomplete:
If your order arrives with damaged or missing items, please raise a ticket with our Customer Services team within 30 days of receiving your order.
When raising a ticket, please provide the following details:
✅ Your Name
✅ Order Number
✅ Delivery Postcode
✅ Date of Delivery
✅ Photos of the Damaged Items
In the case of missing or damaged goods, please also provide:
? An image of the delivery note
? A photo of the delivery label
? A picture of the box and the items you received
Returning a Damaged Item for a Refund:
If you wish to return a damaged item for a refund, please include a photo or video of the damaged product when raising your ticket. Customer Services will assess the evidence and advise on the next steps, which may include:
? Troubleshooting
? Returning for testing
? Receiving a replacement
Important Information on Returns:
⚠️ We do not reimburse return postage costs for damaged items. Please contact Customer Services first so we can assist you without any additional costs to you.