If you can’t find the product you’re looking for on our website, or if you need further fish-keeping advice or troubleshooting assistance, our team is happy to help. You can reach us by phone at 01895 813 000.

Customer Service Enquiries

For quicker and more efficient responses, please submit your customer service enquiry through our support centre. You can specify whether you prefer to be contacted by phone or email.

Why do you need to raise a ticket?
Raising a ticket helps us direct your message to the correct team member, who can then quickly access the relevant information about your order and provide a resolution.

Response Times

We strive to respond to all customer service messages promptly. Our usual response time is 1 working day. To open a ticket, please click here.